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FAQs

Refractory Oven

Where can I get the Refractory Oven specifications?

All product specifications are detailed in the product page of our website for your convenience, or you can head over to the Resources page of our website and click the corresponding spec sheet you are looking for. Here is a direct link to the Resources page: SPEC SHEET

Do the Refractory Ovens crack?

Pre-Built: The type of cracking that you see in your oven is common and quite normal. With the extremely high temperatures that can be reached and the intensity of a natural heat source such as fire, your oven goes through a "settling in stage” where some expansion will take place. During this “settling in stage” it is not uncommon for these expansion cracks to appear. These cracks are under no circumstances structural defects and will not affect the performance or durability of the oven.

If the crack is not aesthetically pleasing to you then you can use a mortar supplied by us to fix it i.e.: 8mm or more. This will not change the cooking ability as the chambers are extremely thick. To avoid excessive cracking, you must follow the curing instructions before proper use to remove any excess moisture from the oven that was trapped during the manufacturing process.

DIY Made Easy Kits: ‘Cure’ the oven (to remove moisture) by first allowing the oven to dry naturally for a few days, and by then lighting a small fire. Keep the fire lit for as long as possible every day until cured. A cured oven will emit very little smoke, and the black carbon (which will initially appear inside the chambers) will disappear (the inside chambers turning white). Small hairline cracking can appear due to the intense heat of a wood fire – particularly if an oven is not cured properly. This is normal, and no problems generally result; however large cracks may easily be repaired with the mortar supplied.

What is the Refractory Oven made from?

Refractory Clay materials, like a commercial kiln. Refractory Clay is incredibly durable, and an excellent material for storing and radiating heat.

Are the Refractory Ovens cool to touch on the outside?

Yes, we use quality insulation materials to ensure that your oven does not get hot to the touch. All Forno Piombo ovens are over insulated to guarantee your heat is staying inside of your oven, ensuring efficient heat retention and quick heat up times.

How long does the Refractory Oven take to light up and start cooking?

It can vary based on size oven, type of wood used, how dry wood is, etc. but typically 30-40 minutes to reach 850 degrees Fahrenheit.

Does the Refractory Oven require cleaning?

The great thing about wood fired ovens is they get hot enough to turn all food spillage into ash. The only cleaning necessary is occasionally sweeping ash out of the oven after it cools down.

Does the Refractory Oven come with a door & a flue system?

Yes. Flue pipe extensions available.

How hot can it get inside the Refractory Oven?

Up to 1,000 degrees Fahrenheit. It is very important that you do not use air blowers, hair dryers or anything else that adds excess oxygen to your oven. This can get temperatures in your oven well above 2,000 degrees Fahrenheit, and cause structural damage to the dome.

Where is the oven made?

Our refractory line of ovens are designed in the United States and manufactured by our partner warehouse in China, with distribution in the US, EU and Australia.

What quality control measures do you perform before the oven ships?

All of our refractory line ovens go through a rigorous quality control inspection at the manufacturing warehouse, and are then carefully packaged and crated. Once they arrive in the United States, they come directly to our California factory where each oven is fully uncrated and undergoes an additional quality control inspection by our pizza oven technicians before being carefully re crated and shipped out to our customers.

Is the flue made with stainless steel?

The flue on our refractory line pizza ovens is made of 304 stainless steel.

How thick is the refractory stone?

Our refractory dome is 2.5” thick, allowing you to store heat inside for longer periods of time, and giving you more of a range when cooking with retained heat at lower temperatures.

What accessories are available?

We have a basic starter kit that you can purchase on our site under accessories. It includes a turning peel and a firing peel.

Is there a gas option?

We currently do not offer a gas burner option on our refractory line ovens. However, we are diligently working with our gas burner partners in Italy to create a gas option on the refractory pizza ovens.

Can the oven deck be removed to add Saputo bricks?

In theory yes, our current floors are removable. Keep in mind, as of now, retrofitting the floor would void the 2 year warranty on your oven. We expect our Saputo floor option to be available by Spring 2022.

Is there a temperature gauge?

Currently our refractory line ovens do not come with a temperature gauge. A laser gun thermometer works great for reading temperatures in our ovens. These can be easily found on Amazon and similar online stores. Make sure you get one that can reach at least 1,000 degrees Fahrenheit.

How will the ovens be shipped?

Our ovens are expertly crated and shipped by our shipping team in the US. We have been crating and shipping ovens for almost a decade, and take every possible precaution to ensure your oven arrives safely.

What happens if my oven arrives damaged?

During transit, your oven is fully insured, and if you receive an oven that has been damaged during shipping we will ship you a new one as quickly as possible with no hassle on your end.

Does the stand have wheels?

Our Santino Stand does come standard with wheels.

What is the warranty on the ovens?

We have a 2 year warranty on our refractory line of ovens. You can see our warranty here.

Do you ship outside the USA?

As of now we do not ship outside of the US. We can ship to a freight forwarder if you have one.

How long does the oven retain heat?

There are several factors that go into heat retention (how long oven has been hot, at what temperature, type of wood, etc.) but typically you can expect our refractory ovens to take over 24 hours to drop back down to room temperature.

What side should I start the fire?

Short answer, whatever side you want! There is no set rules for fire location, although most chefs prefer their fire to be on the left or right hand side as it allows them to monitor their pizza cooking better, as the side of the pizza that is closer to the fire will cook faster. Usually the fire will go on the side that is opposite of your dominant hand (right handed chef will have fire on left hand side)

What else can I cook besides pizza?

Everything! Check out our wood fired blog and YouTube channel for some great recipe ideas.

How do I cure the oven?

Check out our curing video on our Youtube channel.

What type of wood should I use?

You want to use hardwood in your oven. Avoid woods that cause large creasote build up like eucalyptus.

Do I cook pizza with the door on or off?

Door off! Your oven is incredibly efficient at retaining heat, leaving the door on when there is an active fire will actually limit the fires oxygen supply, causing it to go out. 

Brick Ovens

Where can I get the Brick Oven specifications?

All product specifications are detailed in the product page of our website for your convenience, or you can head over to the Resources page of our website and click the corresponding spec sheet you are looking for. Here is a direct link to the Resources page: SPEC SHEET

Do the Brick Ovens crack?

Our brick line of ovens will never crack. Firebrick is made in a kiln at over 2,000 degrees Fahrenheit, which ensures that your oven can withstand incredibly high temperatures without cracking.

Are the Brick Ovens cool to touch on the outside?

Yes, we use quality insulation materials to ensure that your oven does not get hot to the touch. All Forno Piombo ovens are over insulated to guarantee your heat is staying inside of your oven, ensuring efficient heat retention and quick heat up times.

How long does the Brick Oven take to light up and start cooking?

It can vary based on size oven, type of wood used, how dry wood is, etc. but typically 60-90 minutes to reach 850 degrees Fahrenheit.

Does the Refractory Oven require cleaning?

The great thing about wood fired ovens is they get hot enough to turn all food spillage into ash. The only cleaning necessary is occasionally sweeping ash out of the oven after it cools down.

Does the Refractory Oven come with a door & a flue system?

Yes. Flue pipe extensions available.

Can the Refractory Ovens be outside and is it weatherproof?

Yes, the Refractory Ovens can be placed outside without experiencing performance related issues in most situations. If you live in a climate that experiences frequent freeze/thaw conditions, you will want to consider covering it or moving it out of direct exposure to the elements during these times. As of now, we do not offer a cover for the ovens, but we are working diligently to have covers made for our ovens. When these are available, they will be listed on our website.

How hot can it get inside the Refractory Oven?

Up to 1,000 degrees Fahrenheit. It is very important that you do not use air blowers, hair dryers or anything else that adds excess oxygen to your oven. This can get temperatures in your oven well above 2,000 degrees Fahrenheit, and cause structural damage to the dome.

General Questions

What can you cook in a wood fired oven?

Anything that you can cook in a conventional oven, you can vary the oven temperature to do low temperature baking all the way up to high temperature searing and everything in between. There is a learning curve for the lower temperatures, as you will be cooking with retained heat. We have several videos that can help you master cooking at all ranges of temperatures in your oven.

How long does it take to cook a pizza?

1-4 minutes depending on the temperature in the oven and type of pizza you want to cook.

Is it hard to cooking in a wood fired oven?

Not at all! It is very easy to get started making delicious pizza and more. Like anything, the more you learn the better you will adapt to wood fired oven cooking. Our website is filled with tons of great resources for you to get started.

Which size oven should I get?

The size oven you get is determined by a number of different factors but mainly it will come down to 3 factors; budget, space available, culinary ambitions. We have created a handy comparison chart to help you figure out which oven is the right one for you. Check it out here: COMPARISON CHART

Do the ovens have gas burner options?

Currently we offer gas burners on our brick line of ovens, and expect to introduce them with our refractory line soon.

Should I get a gas burner with my oven?

Gas burners are an amazing tool to help you cook inside of your oven. They are not for everyone, however. You will need to run dedicated gas lines to your oven, and if you are building a countertop you will need to make certain modifications to house the burner. Call our customer support team to learn more.

How do I install my pizza oven?

Good question; very carefully! For our brick line of ovens, you usually are looking at a forklift or crane due to the extreme weight and size of the ovens. For our refractory ovens, we conveniently have removable handles to help you get some friends together and lift the oven into place by hand.

What kind of warranty do the ovens come with?

Check out our warranty information here: WARRANTY

When will my oven ship?

The estimated ship date of your oven will be displayed on the product page near the purchase button. The estimated ship dates are subject to change. Currently there is a disruption in the supply chain, along with material shortages, both of which can result in delays. Although we do not anticipate delays to your order, the situation is changing every day and is affecting manufacturers across the globe. Our Customer Service Team will update you on the status of your order throughout the fulfillment process via email, and be available to answer any questions you have.

Warranty

At Forno Piombo, we put our passion into building your pizza oven. All of our pizza ovens come with a 2 year warranty general warranty when you register your product on our website. Our brick ovens (Casa and Palazzo models) come with the same general warranty as our refractory line when registered, along with a lifetime guarantee against interior cracking of the dome.

Forno Piombo ovens are crafted to perform at a high level. We will back up your purchase against any kind of defect under normal usage for the length of your warranty. Customer satisfaction is our number 1 priority, and if you have any defective components in your oven we will replace them quickly and efficiently at no cost to you.

If you ever require assistance of any kind (assembly, oven issues, cooking tips, etc.) check out our support page to find some great information. Additionally, our customer support crew is available to help answer any questions or remedy any issues you may have.

We are confident your oven will perform at a high level without any defects. If for some reason you experience issues with you oven, submitting a warranty claim is fast and easy. You will need the following information:

  • Receipt for your pizza oven
  • Serial Number on your pizza oven
  • Photo/Video documentation of the defect

Full terms and conditions apply to any warranty claim*. 

*Only Forno Piombo pizza ovens can be registered. Forno Piombo pizza ovens must be registered within 30 days of receipt in order to claim the 1-year warranty.

Register Oven
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